Customer Service

Our commitment to You
Thank you for choosing Grabber®! We sincerely appreciate your business and look forward to providing you with the highest quality construction products in the industry. We strive to exceed your expectations, not only with our top of the line products, but also our superior customer service and technical support. Please take a moment to review the following information as we feel it may assist you in the ordering process.

1. Order Processing & Shipping
2. Return Policy
3. Mis-Shipments
4. Order Tracking
5. Method of Payment
6. Sales Tax
7. Order Confirmation
8. Canadian Orders

1: Order Processing & Shipping

Processing Time
We are dedicated to processing and shipping every order in the timeliest manner possible. Almost all orders have a processing time of one business day. In rare instances processing times may be slightly longer, and you will be promptly notified of the new estimated time of delivery. Processing time may be affected by major holidays that are observed by Grabber® and UPS or any circumstance beyond our control.

Shipping
We offer three methods of UPS shipping. UPS Ground Shipping, UPS 2nd Day Air and UPS Next Day Air. All UPS deliveries are made Monday through Friday. Saturday delivery shipping options are not available. Shipping charges for Hawai'i (FedEx) and Alaska are added to the invoice total.

UPS Shipping Charges:
Orders $49.00 or more receive free UPS Ground Shipping. Orders under $49.99 will be charged a shipping fee, which is calculated online via UPS and is based on item weight, shipping zone and shipping origin.

UPS 2nd Day Air and Next Day Air orders will be calculated online via UPS based on item weight and shipping zone. These charges will be displayed before you submit your online order. Please remember to add the processing day when choosing an expedited shipping service.

Processing time + UPS transit time = Delivery time

Please note that in rare instances, expedited shipping is not always available or possible. We reserve the right to cancel any order, and/or cancel any expedited shipping request. You will be notified if this occurs. You may also contact us if you have questions about expedited shipping prior to placing an order. Please take into account that natural disasters and circumstances beyond our control may make it impossible to deliver to certain areas.

Grabber® has locations across the U.S. We will ship your order from the best possible location. We make all efforts to ship orders complete from one location, but it is not uncommon to have to ship orders from two or more locations. If we do have to split your order, you will receive an e-mail confirmation indicating the shipping locations and the corresponding tracking info. In some cases, you may receive the order before the email confirmation.

If you have any questions about shipping, please contact us. We will be happy to assist you in every way possible. Please note that we are not responsible for UPS service claims nor delivery times. Once an order leaves our warehouse(s), any delays/problems are the responsibility of UPS. Any damaged or partial packages UPS attempts to deliver should be refused by the customer. Call us immediately to inform us of the refused damaged package(s) and we will reship your order to you. We cannot guarantee the reshipment of items that were damaged en route by UPS if they are not refused by the customer.

2: Return Policy

Grabber® believes that you will be completely satisfied with your purchase. However, if you are not satisfied, neither are we. Please contact us within 30 days, stating the reason for the return. All returns will be charged a return freight fee, which is calculated by UPS. Once we receive your return, we will issue a credit to the original credit card used. Please allow up to two weeks for this credit to be issued.

Please note that Grabber® will only accept returns in new, unused, and factory sealed condition. We reserve the right to refuse any return in any other condition.

We reserve the right to charge a restocking fee for certain items. You will be notified if a restocking fee applies.

3: Mis-Shipments

We strive to ensure all orders ship correctly the first time. Unfortunately, mistakes sometimes occur. If there is a mistake with your order, please contact us, and we will resolve the issue immediately. Damaged in transit: Please do not sign for your shipment if it appears to be damaged or, contact you UPS location to make a claim.

4: Order Tracking

Track orders shipped via UPS
If you selected UPS Ground Shipping, 2nd Day Air or Next Day Air we can track your order via the UPS Web site.

5: Method of Payment

Grabber accepts the following credit cards: American Express, Visa, MasterCard an Discover.

6. Sales Tax

Sales tax will be added to your order in the following states:
AZ,CA,CO,CT,DC,FL,GA,HI,IL,KS,MA,MD,ME,MI,MN,MO,MT,NH,NJ,NV,NY,OH,OR,PA,TN,TX,UT,VA,WA

If you are a business and will collect the sales tax from your customer or you are a government agency, please fax your tax exempt certificate to 407-295-9305. We will refund the tax after the tax exempt certificate is received.

7. Order Confirmation

After you make a purchase you will receive an order confirmation via email. A second email will be sent once your order has been shipped.

8. Canadian Orders

Please contact Grabber Canada for orders within Canada or a dealer nearest you.

GRABBER Canada
Branch Manager: Randy Grill
#1, 5563 - 268th St.
Langley, British Columbia V4W 3W1
Phone: 604-856-1444
Toll Free Phone: 800 567-8876
rgrill@grabberman.com